01/12/2022 - Updated Lobby Procedures for Trenton Branch

Due to the increased number of COVID-19 cases in our immediate area, beginning Thursday, January 13th, Citizens Bank & Trust will operate its main office lobby in Trenton, GA as appointment-only.

Please call 706-657-5678 to schedule an appointment for lobby services.

Our drive-thru and branches will operate as normal during this time. Our intentions are to reopen our lobby on Monday, January 24th.

01/14/2021 - Regular Lobby Hours

All branches have resumed regular business hours for lobbies and drive throughs.

Protective barriers and hand sanitizer stations will remain in place until the pandemic threat has subsided.

Social distancing and frequent hand washing is still encouraged.

Thank you for your patience and understanding.

03/21/2020 - COVID-19 Update

The health and safety of our customers is our top priority. Therefore, we have made the decision to temporarily operate as drive-thru only at all Citizens Bank & Trust offices beginning Monday, March 23.  The lobbies will be available by appointment only.

To make an appointment, please call:

• Trenton:  706-657-5678

• Lookout:  706-820-2428

• Higdon:    256-597-2000

Or email us at Support@TrustCBT.com

All drive-thru windows will remain open during regular business hours

You can manage your money your way using:

• NetTeller online banking

• CB&T Mobile Banking app with mobile deposit available for Apple and Android devices

• iTalk telephone banking

For our customers that have been impacted by the COVID-19 outbreak and need assistance, please contact our main office at 706-657-5678.

CB&T Is Proactive:

• Our offices are stocked with necessary cleaning supplies.

• Our janitorial staff will continue thorough cleanings

• We will continue to be on-site to serve your financial needs

Stay Safe:

• Wash your hands frequently

• Practice social distancing

If you think that you are sick or might have been exposed, please do not request a lobby appointment. Call us and we can discuss your needs.

Please be cautious of email and phishing scams and other misinformation related to the COVID-19 pandemic.

We are closely monitoring this situation and will return to regular lobby access as soon as possible.

If you have any questions, please call us at 706-657-5678 or email us at Support@TrustCBT.com

Thank you,

Your CB&T Family

03/17/2020 - COVID-19 Situation Report

Citizens Bank & Trust management is following the progression of the novel coronavirus, COVID-19, and implementing precautionary measures to protect our customers and the communities we serve. Our current plan is to maintain regular business hours for our lobbies and drive throughs at all branches for the foreseeable future.

In the months following the outbreak there has been an increase in email phishing scams and misinformation intended to harm the public. Please exercise caution when researching COVID-19 information on the internet. For up to date, accurate information on the coronavirus, please visit the Center for Disease Control's dedicated COVID-19 site linked in the title image.

To limit the spread of the virus through public exposure, we recommend utilizing our remote banking services such as NetTeller Online Banking, iTalk Telephone Banking and our CB&T Mobile Banking app available for Apple and Android smartphones and tablets. If you want to sign up for any of these services or speak with a customer service representative, call 706-657-5678.

With CB&T Mobile Banking you can:
- Deposit checks
- Transfer funds
- Manage debit cards
- Pay bills
- View statements
- Make loan payments

Thank you, and be careful.

04/09/2018 - Fake MasterCard Calls

We have received multiple reports from customers concerning phone calls about their MasterCard credit cards. The callers state they are calling about their MasterCard and asking customers to enter their 16-digit card number.

These are fraudulent requests. DO NOT GIVE THEM ANY INFORMATION.

No employee from Citizens Bank & Trust will ever ask for your full MasterCard number.

09/07/2017 - Equifax Cybersecurity Incident

Equifax, one of the three major credit reporting bureaus in the United States, recently had a security breach which potentially impacts the personal information relating to 143 million U.S. consumers. The compromised data consists primarily of names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers.

As a precautionary measure, you can contact any of the three major credit reporting companies to initiate a Credit Freeze or a Fraud Alert.

What is a Credit Freeze?

Also known as a security freeze, this tool lets you restrict access to your credit report, which in turn makes it more difficult for identity thieves to open new accounts in your name. That’s because most creditors need to see your credit report before they approve a new account. If they can’t see your file, they may not extend the credit.

What is a Fraud Alert?

An initial fraud alert can make it harder for an identity thief to open more accounts in your name. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you. The initial alert stays on your report for at least 90 days. You can renew it after 90 days. It allows you to order one free copy of your credit report from each of the three credit reporting companies. Be sure the credit reporting companies have your current contact information so they can get in touch with you. A fraud alert is free. You must provide proof of your identity. The company you call must tell the other companies about your alert.

These are the Credit Reporting Companies:

TransUnion
1-800-680-7289

Experian
1-888-397-3742

Equifax
1-888-766-0008

11/15/2016 - Debit Card Phishing

Customers have reported receiving phone calls from an automated system stating their debit card has been locked or compromised and requesting them to enter their card number.

This is a phishing scam.

We do not notify customers when their their cards have been disabled.

Citizens Bank & Trust Inc. employees will never call you to request your bank card number.